Refund policy

Returns

If a towel isn't right, send it back within 30 days of delivery. It needs to be unused and in its original condition. Get in touch and we'll email you a prepaid return label — you don't pay to return anything.

Once your return arrives we'll inspect it and issue a refund to your original payment method within 5 business days. Your bank may take a few days longer to show it.

Pre-orders — this is every order right now

Every towel on this site is pre-order only. Nothing ships before 5 December 2026.

Pre-order items are charged at checkout, not when they ship. You are paying now for a towel that ships on 5 December 2026.

You can cancel a pre-order any time before it ships, for any reason, at no cost. Email or call us and we'll refund you in full.

If the 5 December date changes, we'll email you before it passes. You can take a full refund at that point or wait for the new date — your choice, and there is no charge either way.

Damages and issues

Please inspect your order when it arrives and contact us straight away if a towel is defective, damaged, or not what you ordered, so we can make it right.

How to start a return

Email hello@oloritowels.com or call (714) 290-4627, Monday to Saturday, 9am – 5pm MST. We'll confirm the return and email you a prepaid label with the address to send it to. Please don't post anything back before we've confirmed it — returns sent without a confirmed label can't be accepted.